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Frequently Asked Questions
How long will it take to receive my order?
Most in-stock orders are processed within one business day. After shipment, most U.S. orders arrive within 2–7 business days. Custom-made, modified, special-order, backordered, and preorder products may require additional processing time. Any product-specific estimate will be shown on the product page or communicated separately.
How do I know if a product will fit my vehicle?
Review the compatibility information on the product page and confirm your vehicle’s year, make, model, trim level, and factory options before ordering. Some products may also depend on the vehicle’s market, wiring, connector, or production date. If you are uncertain, contact us with your vehicle information and a link to the product before placing your order.
Can I change or cancel my order?
Contact us as soon as possible if you need to change your shipping address, product selection, or cancel an order. We will try to accommodate your request, but changes are not guaranteed once processing has begun. Orders that have shipped cannot be changed or canceled. Custom-made, modified, and special-order products may not be cancelable after preparation or production begins.
How can I track my order?
Tracking information will be sent to the email address provided during checkout once your order ships. Registered customers may also find available order information under My Account. Tracking can take up to 24 hours to begin displaying movement after the carrier receives the shipment.
What is your return policy?
Eligible products may be returned within 14 days of delivery. Returns require prior authorization and must be unused, uninstalled, complete, and in new, resellable condition with the original packaging. Return shipping costs and other applicable charges may apply. Review our Shipping & Returns Policy for complete requirements before sending anything back.
What should I do if my order arrives damaged, defective, or incorrect?
Contact us within 72 hours of delivery and do not install or use the product. Include your order number and clear photographs of the product, shipping box, packaging, and any visible damage or incorrect components. Keep all packaging until the issue or carrier claim has been resolved.
Do you offer international shipping?
International shipping is available to many destinations. Available methods depend on the product, package size, and destination country. International customers are responsible for any customs duties, import taxes, brokerage charges, or other destination fees. If your country is not available during checkout, contact us before ordering.
Will all the items in my order arrive together?
Orders containing multiple products may be divided into separate shipments depending on product availability, size, or fulfillment location. If your order ships in multiple packages, separate tracking information may be provided for each shipment.
