Return Policy
Returns are accepted within 14 days of delivery, subject to the conditions below.
Customers who receive an incorrect or defective product will be provided with a return shipping label from FKASTOCK. For all other approved returns, the customer is responsible for return shipping costs.
- All returns require a valid Return Merchandise Authorization (RMA) number. Returns received without an RMA number may be refused or require additional processing time.
- Products must be uninstalled, unused, and returned in new, resellable condition.
- All original packaging, accessories, hardware, instructions, and other included components must be returned with the product.
- We reserve the right to refuse a return or deduct the cost of any missing or damaged components from the refund.
- Products damaged during return shipping may be refused.
- Products that have been installed or used are not eligible for return, including products later reported as damaged or defective.
- Original shipping charges are nonrefundable.
- A restocking fee may apply if the product or its packaging is not returned in new, resellable condition.
Please inspect your order immediately after delivery. Incorrect, damaged, or defective products must be reported to info@fkastock.com within 72 hours of delivery.
The condition of every returned product will be determined by FKASTOCK after inspection. Products returned with missing components, damaged packaging, or signs of installation or use may be refused or returned to the customer at the customer’s expense.
Installation, removal, labor, programming, diagnostic, and other related costs are not covered or reimbursed by FKASTOCK.
Return Shipping
Unless FKASTOCK shipped an incorrect or defective product, the customer is responsible for all return shipping and insurance costs.
We recommend using UPS, FedEx, or another carrier that provides tracking, insurance, and signature confirmation. FKASTOCK is not responsible for products lost or damaged during return shipping. The customer assumes all risk of loss until the returned package is delivered to FKASTOCK.
For orders that qualified for free shipping, the original outbound shipping cost may be deducted from the refund.
Replacement Products
If FKASTOCK sends a replacement before receiving the original product, we will provide instructions and, when applicable, a prepaid return label for the original product.
The original product must be returned within 14 days. If it is not returned within that period, the customer may be charged for the replacement product.
Return Process
- Complete the Return Authorization form here.
- After reviewing your request, FKASTOCK will provide an RMA number if the return is approved.
- Pack the product securely in its original packaging with all accessories, components, and materials.
- Clearly include the RMA number with the return shipment.
- Ship the product according to the return instructions provided by FKASTOCK.
Approved returns are generally inspected and processed within 72 hours of receipt. Returns received without a valid RMA number may be refused or require additional processing time.
Receiving an RMA number does not guarantee a refund. The product must first be received and inspected to confirm that it meets the requirements of this policy.
Damaged, Defective, or Missing Items
If your order arrives damaged, defective, incomplete, or with the wrong product, email info@fkastock.com within 72 hours of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs or video of the product
- Photographs of the shipping box and packaging
- A reliable telephone number, if required by the carrier
Keep the product, original shipping box, packaging, and all included components until the claim has been resolved. Discarding the packaging may affect our ability to complete a carrier claim.
The shipping carrier may contact you as part of its investigation. Customers must reasonably cooperate with requests from FKASTOCK or the carrier.
Most claim investigations take approximately 7 to 14 business days, although processing times may vary depending on the carrier and destination. Approved claims for damaged or missing products will generally be resolved with a replacement product or replacement component. The appropriate resolution will be determined by FKASTOCK based on the circumstances and product availability.
Unauthorized Returns
Returns sent without a valid RMA number may be refused and returned to the sender at the sender’s expense.
Do not send a product back until you have received return authorization and shipping instructions from FKASTOCK.
Undeliverable or Refused Shipments
A shipment may be returned to FKASTOCK when:
- The shipping address is incorrect or incomplete
- The carrier is unable to complete delivery
- The package is not collected from a carrier facility
- The recipient refuses delivery
Returned or refused shipments may take up to three weeks to be received and processed. Additional shipping charges and a restocking fee of up to 25% may apply.
Customers are responsible for verifying that their shipping address is complete and accurate before submitting an order.
Free Shipping
FKASTOCK may offer free shipping on qualifying orders or as part of promotional offers.
Free shipping applies only to the original shipment. If a product is returned for a reason other than an FKASTOCK error or confirmed defect, the customer remains responsible for return shipping. The original outbound shipping cost may also be deducted from the refund.
Shipping Carriers
Depending on the product’s dimensions, weight, value, and destination, orders may be shipped through USPS, UPS, FedEx, or another available carrier.
Because UPS cannot deliver to most P.O. boxes, we strongly recommend providing a complete physical delivery address.
Orders valued above $250 may require shipping insurance and a signature upon delivery.
Processing and Estimated Delivery
Most in-stock orders are processed within one business day. Additional processing time may apply to custom-made, modified, special-order, backordered, or otherwise designated products.
FKASTOCK ships from Tampa, Florida. Most domestic shipments arrive within 2 to 7 business days after being accepted by the carrier. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, address issues, or other circumstances beyond our control.
Tracking information will be sent to the email address provided during checkout once it becomes available.
International Shipping
International shipping may be available to selected countries at FKASTOCK’s discretion. Contact info@fkastock.com before ordering if you need confirmation that we can ship to your country.
International customers are responsible for all customs duties, import taxes, brokerage charges, and other fees imposed by the destination country. These charges are not included in the product or shipping price unless expressly stated during checkout.
International delivery times may vary due to customs processing and local carrier procedures.
Contact Us
For questions concerning shipping, returns, or an existing order, contact us at info@fkastock.com.
Please include your order number when contacting us about an existing purchase.
FKASTOCK reserves the right to update this Shipping & Returns Policy at any time. Changes will apply to orders placed after the revised policy is published.